How we Helped them?
In 2019, MCC, led by our director PJ McCloskey, delivered a comprehensive and actionable report to Citizens Advice (CA). The report was designed to equip CA and the Challenge Group (CG) with the tools and frameworks necessary to assess energy network companies’ business plans effectively for the RIIO-2 price controls.
Our contributions included:
- Key Information Identification:
PJ outlined six main categories of information that CA and CG should focus on when reviewing business plans, ensuring the evaluation process was thorough and aligned with regulatory objectives. These categories included:- Stakeholder Engagement
- Finance Issues
- Expenditure Bids
- Outcomes
- Customer Charges
- Governance
- Assessment Methodology Development:
PJ conducted a detailed review of assessment techniques used in prior regulatory frameworks, including RIIO-1 and PR19, and identified lessons learned to inform the RIIO-2 process. - Traffic-Light Scorecard Approach:
PJ recommended a practical, user-friendly assessment method in the form of a traffic-light scorecard. This approach allowed CA and CG to visually and systematically evaluate key aspects of business plans. - Guidance and Tools:
The report provided a comprehensive list of questions for network companies, enabling CA and CG to extract the necessary information for informed evaluations. Additionally, PJ provided tailored recommendations on scoring and prioritisation to ensure alignment with regulatory expectations and consumer interests.
This work provided Citizens Advice with a structured framework to advocate for transparency, fairness, and accountability in energy network business planning, ultimately safeguarding consumer interests in the regulatory process.
